Hotel Swastik is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to Swastik-branded accommodations, booking a Swastik-branded accommodation via a third-party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.

If you book a stay through us at one of our partners’ guest houses, hotels, and other lodgings (i.e. you stay at a property that is not Swastik-branded), that partner will use your personal data as shown in their privacy notice.

This privacy notice applies to individuals who enquire about, purchase, or make use of our products and services, such as when a user signs up with Swastik, modifies her account, makes a booking (whether through our app, website, in person, or via any other channel), requests on-demand services, contacts customer support, stays at Swastik-branded accommodations or otherwise communicates or interacts with Swastik.

It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone, walk-ins to Swastik-branded accommodations, etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app, we may explain how that functionality uses your information.

Hotel Swastik offers accommodation in both Swastik-branded guest houses, hotels, and other lodgings. The word “Swastik” appears in front of all Swastik-branded accommodations

Swastik’s website and app are not aimed at children, and we do not allow children to book accommodation or stay at our accommodations without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice.

If you have any questions about this, please contact us.

We obtain personal information from you and from travel agents and others who book accommodation for you.

Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our Hotel Swastik accommodations or when you meet an Hotel agent.

We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

• Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
• Special categories of information (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).

For further information on these categories of information, please expand this section

Standard personal information includes:

• Contact Information: We collect your name, user name, address, e-mail address and telephone number(s); if you choose to upload one or connect your social media account, your profile picture; and your country of residence, age, gender and date of birth;
• Location Information: We may derive your approximate location from your IP address so that we show you more relevant content (e.g. accommodation near you). You can choose to allow our app to access location services so that we can suggest nearby accommodation. This will mean that we collect the precise location of your device when the app is running both in the foreground and the background
• Transaction Information: We collect transaction details related to your use of our services, e.g. type of service requested, date and time the service was provided, amount charged, days booked/stayed, and other related transaction details.
• Account History: We collect details of your bookings and of contact we have had with you, such as complaints or incidents.